Refund policy

At CLAVON, we strive to deliver premium quality menswear. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:

Return request must be raised within 7 days of delivery.
The item must be unused, unwashed, and in original condition.
All original tags and packaging must be intact.
The product must not be damaged, altered, or worn.

Items purchased under special promotions or clearance sales may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

Used or washed products
Products without original tags
Customized or altered items
Innerwear (if applicable)

3. Return Process

To initiate a return:

Email us at support@clavonapparel.com with your Order ID and reason for return.
Our team will review and provide return instructions.
Once the product is received and inspected, we will process your refund or exchange.

4. Refund Policy

Refunds will be processed within 5–7 business days after successful quality inspection.
Refunds will be credited to the original payment method.
Shipping charges (if applicable) are non-refundable unless the return is due to a damaged or incorrect item.

5. Exchange Policy

We offer exchanges for size issues, subject to product availability.
If the requested size is unavailable, a refund will be processed.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no additional cost.